Commonly Question:
Are wholesale and drop shipping both welcomed?
Yes,for wholesale customer,we’ll offer you wholesale price (E.g DHL,EMS,Fedex...) which the delivery time is around 4-7 days (Except in remote areas),For drop shipping customer,we’ll send goods to your customers directly and won't put any our information in package.
How can I track my parcel?
You can track your parcel on this website by your tracking number: www.17track.net/en (Copied to the browser to open)
What can I do when purchase protection time is running out?
If your purchase protection time is running out,please contact us,we will extend the protection time and check the reason for you.So your money won’t go into our account. And we’ll try our best to follow your parcel until you receive it.
About VAT or custom charges?
We are not responsible for any VAT or custom charges if there are tariffs occur in your country(different countries have different tariff policies)
WarmTips:
1.Download APP "Carecampro" to connect and use it(don't use app "Carecam).
2.Camera no support 5G network, it only support 2.4G WiFi
3.Your wifi name & password must be English or Arabic numerals, other Fonts and Symbols is not supported.
4.Reset Camera beforre connect it(hold on reset button for 3-5 second).
5.Open APP and follow the step by step to connect it.any problem please feel free to contact us firstly,we will respond your question within 24 hours.
Contactpersoon : | Katrina Cheng |
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